Hoof N Paws Pet Supplies


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FAQ

How do I reach you if I have a question? TOP

The best way to reach us is via email at info@hoofnpawpetsupplies.com.  You may also leave a voicemail for us at 859-353-5655.  We will return your call between 10 am - 7 pm EST.  You may correspond with us via mail at the address below:

Hoof n' Paw Pet Supplies
841 Eastern Bypass
Richmond, KY 40475

How do I place an order? TOP

While shopping the site, when you find an item you just have to have, simply enter the quantity of the item, then click the Order button to place the item(s) in your shopping cart.  When you are finished shopping, click on the Cart icon at the top of the page to proceed to checkout.

What are your ship methods? TOP

We will send your order via a major carrier, such as USPS, UPS, or FedEx.  Orders addressed to a PO Box address will always arrive via USPS.  You will receive a tracking number to track the status of your order.  Occasionally, your order may come directly from the manufacturer.  In these cases, you may receive more than one package in the mail.

What are your shipping rates? TOP

See the table below for our shipping rates for both the US and Canada:

Shipping to United States & US Territories Rate
$0.01 - $50.00 $5.99
$50.01 - $99.99 $9.99
$100 and above

Free Standard Shipping

Orders shipped to Canada or other international locations are subject to the same schedule as above (in US dollars), as we utilize Bongo International for international deliveries.  See the international shipping section for more information. 

We do offer free standard shipping on purchases shipped within the United States that are greater than $100 (after any promos or discounts are applied). 

Do you ship internationally? TOP

Yes!  We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers.

Bongo International provides it's customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.

This process saves international customers up to 82% off typical international shipping rates.  Simply click the Bongo International button on our home page to learn more and establish a Bongo account.

Can I purchase your items wholesale? TOP

Hoof n’ Paw Pet Supplies is a retailer only.  We do not offer wholesale purchases.  If you are a distributor or manufacturer of pet items and would like us to consider carrying your item, forward your item specifications, including terms and policies to us at info@hoofnpawpetsupplies.com

Do I have to pay taxes or duties on my international order? TOP

Possibly.  Each country may have different regulations regarding customs fees, duties and taxes for the importation of goods from another country.  Check with your local postmaster.  Any fees assessed are the responsibility of the customer.

What payment do you accept? TOP

You may complete your purchase using Visa, MasterCard, American Express or Discover card.  You may also pay via your PayPal account cash balance.

Do you have specials or coupons? TOP

Yes!  We love getting a bargain as much as anyone else does!  So we do occasionally host sales and promotions.  A great way to earn a promotional discount code is to follow us on Facebook or Twitter, where these "secret" sales aren't always so secret.  Be sure to also click on the "Deals & Discounts" tab at the top of the homepage.

Can I exchange or return an item? TOP

We do have a generous exchange and return policy.  Visit our "policies" section for full information on how to return or exchange an item and to learn what restrictions and guidelines apply.

How do I choose the right size apparel, collar, harness, etc. for my pet? TOP

A proper fit is important for your pet’s comfort and safety.  Each product will have either its size measurements and/or a measure chart to guide you and recommend the correct size.  When you measure your pet, measure with a soft measuring tape and follow the guidelines as directed. 

Can I purchase gift certificates? TOP

Yes! We do offer an online gift certificate that you can purchase through the shopping cart.  Gift certificates are online only.  A card is not issued and a balance cannot be carried forward.

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